Shipping, Payments & Refunds

At Lapland Cosmetics Oy, we aim to make your shopping experience smooth and reliable. Below, you’ll find details on shipping, payment methods, and refunds.

Shipping Information

Domestic (Finland):
We use Posti’s Parcel Locker service for convenient delivery.

International:

• Baltic Countries (Lithuania, Latvia, Estonia): Delivered via Posti Baltic.
• Other European Countries: Shipped through Posti Europe.

Shipping Costs:

• Finland: €5.90
• Baltic Countries: €7.90
• Other European Countries: €19.90
  Shipping costs are calculated at checkout.

Processing & Delivery Times:

• Processing: Orders are processed within 1–2 business days after payment.
• Estimated Delivery Times:
  • Finland: 1–3 business days
  • Baltic Countries: 2–5 business days
  • Other Europe: 7–10 business days

Delivery times may vary due to carrier delays or customs processing.

Payment Information

We accept the following payment methods via Stripe:

• Credit and Debit Cards (Visa, Mastercard, American Express, etc.)

Payment Notes:

• Payments are processed in EUR (€).
• Orders are dispatched only after full payment is received.

Refund Policy

Due to the nature of cosmetics, returns are not accepted. Refunds are offered only for damaged or defective items.

Damaged or Defective Products:

• Report issues within 14 days of receiving your order.
• Provide your order number and photos of the damaged item(s).
• Once verified, we will offer a replacement or refund to your original payment method.

Exclusions:
Refunds are not available for:

• Opened or used products (e.g., balms, serums, creams).
• Items not in their original condition or packaging.

Contact Us

For questions about shipping, payments, or refunds, contact us at:
Email: moi@laplandcosmetics.com