At Lapland Cosmetics Oy, we aim to make your shopping experience smooth and reliable. Below, you’ll find details on shipping, payment methods, and refunds.

Shipping Information

Domestic (Finland):
We use Posti Pikkupaketti (to mailbox), Postipaketti (Posti Parcel Locker) or Posti Kotipaketti (Home delivery) services for convenient delivery.

International:

• Baltic Countries (Lithuania, Latvia, Estonia): Delivered via Posti Baltic.
• Other European Countries: Shipped through Posti Europe, PostNord or DHL Express, if available.
• Outside EU: (UK, USA, Norway, Iceland, Switzerland, South Korea, Japan) Shipped through Posti Parcel Priority or DHL Express.

Shipping Costs:

• Finland: Posti Pikkupaketti €4.50, Postipaketti €5.90, Posti Kotipaketti €10.90
• Baltic Countries: Posti Baltic €7.90
• Germany: Posti Parcel €8.90
• Posti Parcel Connect €12.90: Bulgaria, Croatia, Czech Republic, Hungary, Luxembourg, Poland, Portugal, Slovakia, Slovenia, Spain, Belgium, Austria, Netherlands.
• Other European Countries: Posti Parcel €19.90 or PostNord / DHL Express – Shipping costs vary and will be calculated at checkout.
• Outside EU : Shipping costs vary and will be calculated at checkout. Please note that orders shipped outside the EU may be subject to import taxes, customs duties, and fees. These charges are the buyer´s responsibility.

Processing & Delivery Times:

• Processing: Orders are processed within 1–2 business days after payment.
• Estimated Delivery Times:
  • Finland: 1–3 business days
  • Baltic Countries: 2–5 business days
  • Other Europe: 5–10 business days
  • Outside EU: 7-14 days

Delivery times may vary based on the choice of courier, as well as potential delays or customs processing.

Payment Information

We accept the following payment methods via Stripe and Paytrail – MobilePay, Google Pay, Apple Pay, Klarna, Siirto, Walley, Finnish online bank payment, Credit/Debit cards (Visa, Mastercard, American Express):

Payment Notes:

• Payments are processed in EUR (€).
• Orders are dispatched only after full payment is received.

Refund/Return/Exchange Policy

Due to the nature of cosmetics, returns of used products or items not in their original condition or packaging are not accepted.

Refunds are offered only for damaged or defective items.

Damaged or Defective Products:

• Report issues within 14 days of receiving your order.
• Provide your order number and photos of the damaged item(s).
• Once verified, we will offer a replacement or refund to your original payment method.

Product Exchanges (Limited Conditions)

In certain cases, we may offer a product exchange instead of a refund.

An exchange may be considered only if:

• you have an allergy or sensitivity to one of the ingredients, and the ingredient was clearly listed on our website but was overlooked prior to purchase.
• the issue is reported within 14 days of receiving your order.

The product must be unopened and unused. The exchange is free of charge. We will send you a return label. The returned product will be analyzed, and a replacement will be shipped only after verification. Refunds are not provided in this case, as this does not constitute a product fault and all ingredients were clearly disclosed prior to purchase.

Contact Us

For questions about shipping, payments, or refunds, contact us at:
Email: moi@laplandcosmetics.com